Reports to: Manger of Buildings & Grounds

Department: Buildings & Grounds

Status: Non-exempt, Part-time

Date: October, 2024

Interested applicants should send their resume and application to Kevin Foner, [email protected]. 

SUMMARY/OBJECTIVE:

The Buildings & Grounds Crewmember is an important role within the department. The Crewmember is responsible for creating a clean, safe, disinfected and comfortable environment for the National Aviary’s Animal residents, visitors, and staff. The Crewmember directly affects the Visitor Experience and the working conditions of staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs major cleaning and disinfecting of assigned areas; cleans and maintains buildings, furnishings, ground and property.
• Performs daily floor maintenance of all main hallways and visitor space areas.
• Cleans, sanitizes and disinfects restroom facilities and fixtures including sinks, urinals and toilets; washes windows, mirrors and walls; monitors and maintains adequate supplies in the restrooms
• Adheres to sanitization practices and schedules as directed
• Empties, sanitizes and deodorizes trash and recycling containers.
• Cleans and dusts furniture, air vents, doorframes, doors, walls, windows and window blinds, mirrors and baseboards.
• Identifies and reports building maintenance needs throughout the facilities
• Completes special cleaning details as requested.
• Assists with daytime events: moves and arranges furniture; opens and secures buildings; locks entrances, exits, doors and other mechanisms in Aviary buildings.
• When working evening events:
  • Sets up and breaks down events, including moving equipment (tables, chairs, benches, trash/ recycling receptacles, pop tents, portable lamp posts, sound systems, and extension cords); opens and secures buildings; locks entrances, exits, doors and other mechanisms in Aviary facility.
  • Adheres to event guidelines and follows direction from events staff during all events to ensure high visitor satisfaction.
  • Performs frequent rounds of visitor spaces, discreetly tidying and pulling trash/ recycling as necessary.
• Works with Animal Programs in the cleaning and maintenance of off-exhibit holding.
• Performs landscaping duties, as needed, including maintenance of grounds, parking lot, sidewalks, and snow removal.
• Assists with other departments, including but not limited to special events, as needed to support operations
• Adheres to all National Aviary protocols and procedures
• Interacts with visitors utilizing National Aviary Visitor Engagement protocol
• Adheres to and models National Aviary and OSHA safety policies including, but not limited to disinfection procedures, Safety Data Sheet (SDS) compliance, Hazard Communication, PPE, Infection Control and others as identified.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

The Crewmember has no supervisory responsibilities

SKILLS AND QUALIFICATIONS:

• Ability to follow written, visual, and verbal instructions
• Good communication skills
• Knowledge of cleaning procedures and techniques preferred
• Ability to learn the use of a variety of custodial equipment, supplies and materials

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required
• Some experience in cleaning / maintenance / service industry preferred

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police Criminal Record Check Certification
• Satisfactory FBI Criminal Record Check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee constantly positions self to complete cleaning projects, including under and around equipment and furniture. The employee frequently moves equipment weighing up to 50 pounds across the facility. The employee occasionally ascends and descends ladders. The employee occasionally operates hand and power equipment.  

WORK ENVIRONMENT:

Work environments will include climate-controlled facilities, public areas where the noise level may be loud, and outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.

POSITION TYPE/ EXPECTED HOURS OF WORK.

The candidate must have a flexible schedule and be able to work on weekdays, weekends, holidays and evenings, as job duties demand.

Reports to: Assistant Manager of Retail Services

Department: Guest Operations

Status: Non-Exempt, Full-time

Date: July, 2024

Interested applicants should send their resume and application to Cindy Fisher; [email protected]. 

SUMMARY/OBJECTIVE:

The Guest Operations Associate Is an important role in the Guest Operations Department. They assist with all front-of-house operations, which includes the Retail Shop and Admissions. This position is responsible for promoting walk-in Membership sales and the sales of in-house Animal Encounters and programs, providing excellent customer service, maintaining accurate admissions and retail records, and safeguarding cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Hospitality and Guest Experience

• Greets guests and completes the check-in process by following established protocols focusing on excellent customer service.
• Enhances guest experience by promoting and selling memberships, brunch, all classes and education programs.
• Interacts with guests, asking if they are enjoying their visit, need any help finding a habitat, or have any questions in order to ensure a superior customer experience.  Contacts appropriate department personnel, as needed, to properly respond to a guest.

• Utilizes the Point-of-Sale system efficiently for admission, merchandising, and scheduling. Accurately enters purchase orders following all protocols and policies.
• Maintains the cleanliness of all front-of-house operations.
• Assists in outside telephone call coordination, answering general guest questions and directing calls to appropriate individuals.
• Periodically serves as Shift Leader to maintain orderliness of educational areas, assist guests with wayfinding, respond to guest phone and email inquiries, and maintain gift shop merchandise so all products are stocked and neat.
• Stays up to date with the National Aviary messaging and is equipped to share interesting facts about our birds, changes, and updates with guests.
• Adheres to all National Aviary protocols and procedures.
• Interacts with visitors utilizing National Aviary Visitor Engagement protocol.

Membership and Program Promotion

• Greets guests and completes the check-in process. Promotes and sells Memberships, Encounters, and add-on programs.
• Utilizes the Point-of-Sale system efficiently for Membership processing, admissions and timed entry, merchandising, and scheduling.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions. 

OTHER DUTIES:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. 

SUPERVISORY RESPONSIBILITIES:  

• The Guest Operation Associate has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS:  

• Must be highly professional, respectful, and responsive when interacting with guests and colleagues.
• Well organized, with the ability to assess and prioritize multiple tasks and demands.
• Proficient in both written and oral communication skills, positive and professional appearance, and proficiency in public speaking.
• Must be able to clearly convey information and respond to questions in a professional manner 
• Reliable and punctual
• Positive and professional appearance
• Ability to plan, organize and prioritize work.
• Ability to record detailed and accurate information necessary when booking events
• Must be able to operate the phone system and Point of Sale system

EDUCATION AND/OR EXPERIENCE:  

• High school diploma or GED required
• Experience with Point-of-Sale system preferred.

OTHER REQUIREMENTS:  

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check 

PHYSICAL DEMANDS:  

While performing the duties of this job, the employee constantly operates a computer and phone and regularly moves about the office to access fixtures, file cabinets, office equipment, etc. The employee occasionally will use a stepladder and other tools to access merchandise. The employee occasionally lifts boxes up to 25 pounds across the facility.  

WORK ENVIRONMENT:  

Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and occasionally outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.  

POSITION TYPE/ EXPECTED HOURS OF WORK:  

The candidate must have a flexible schedule and be able to work on weekdays, weekends, holidays, and occasionally in the evening as job duties demand.  

Reports to: Curator of Education

Department: Education

Status: Non-exempt, Full-time

Date: November, 2024

Interested applicants should send their resume, cover letter, and application to Katie Manion; [email protected]. 

SUMMARY/OBJECTIVE:

The Sales Specialist works closely with the Group Sales Coordinator and Curator of Education to ensure an efficient process for increasing the number of and scheduling group visits, outreach programs, education programs, and encounters. The Sales Specialist serves as the primary manager of the National Aviary’s point of sale (POS) and eCommerce systems, including the website POS areas. The Sales Specialist supports all Aviary departments with POS service including website ticket creation and reporting. This position creatively and collaboratively develops new approaches to sales operations and is responsible for maintaining the highest possible level of customer service, ensuring that visitors and program participants feel valued and have the opportunity to enhance their National Aviary experience from the moment they walk in to the moment they leave.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports Education and Animal Programs departments in meeting or exceeding earned revenue goals for the organization in group sales, education bookings, encounters, and other program bookings.
• Serves as the primary operator for the Aviary’s point of sale and eCommerce systems, including program and event scheduling and data management. Supports all Aviary departments with POS services as needed including ticket creation on the website and reporting.
• Continuously analyzes and optimizes the National Aviary’s use of its POS and eCommerce systems to create seamless onsite and virtual purchasing opportunities for customers and clear reporting and data for National Aviary staff.
• Works with the Marketing team to ensure branding, style, and content consistency on the POS pages that are consistent with website pages from which the POS buttons are linked.
• Ensures efficiencies in all bookings processes, implementing technology and other initiatives to streamline operations.
• Works with Wild Republic, the Aviary’s POS provider, to ensure accuracy and operational efficiency of POS areas on the website. This includes testing and working to resolve issues.
• Works directly with the Curator of Education and the Director of Animal Programs & Experiences to implement strategies to increase general visitation, school programs (including CyBIRD virtual learning), onsite and offsite public programs, and group programs.
• Works with Sales Coordinator to explore ways to grow revenue from group visits and school programs including on-site, offsite and virtual.
• Works with Group Sales Coordinator to monitor group sales and program revenue reports and makes operational recommendations to grow revenues.
• Responsible for implementing and maintaining high standards of customer service through friendly and efficient customer communication
• Maintains accurate records for group and program revenue, attendance, demographics, and other metrics through the Aviary’s POS and other data tracking systems. Provides regularly scheduled and ad hoc reports.
• Enters new events and program tickets into POS and online eCommerce systems.
• Provides critical support of the group visit and program scheduling process, including working with the Education team to provide important information to customers, making recommendations to customers based on education program availability and priority registration timelines, responding to inquiries, scheduling, confirmation, and invoicing.
• Works with the Philanthropy team to provide needed metrics for grant-funded programs.
• Supports program evaluation through post-experience follow-up communication.
• Supports a positive, energetic, enthusiastic, entrepreneurial spirit within the department.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS:

• Proficiency in Microsoft Office, especially Excel, database management, and POS applications
• Excellent skills in customer service and problem solving
• Demonstrated ability to achieve revenue goals
• Highly detail-oriented and self-motivated with strong work ethic; accustomed to working in a team environment
• Excellent written, oral, and interpersonal communication skills
• Ability to assess and prioritize multiple tasks and demands
• Ability to interact with visitors and colleagues in a highly professional, respectful and responsive manner
• Initiative, results oriented, goal oriented

EDUCATION AND/OR EXPERIENCE:

• Undergraduate Degree in Communications, Business, Education, or related fields or equivalent professional experience related to this job.
• Minimum of 2 years experience in customer relationship management systems and processes

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check
• Valid Driver’s License and ability to pass Department of Motor Vehicles check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee constantly operates a computer and telephone and occasionally moves about the office to access file cabinets, office equipment, etc.

WORK ENVIRONMENT:

Work environments will include climate-controlled office spaces and public areas where the noise level may be loud.

POSITION TYPE/ EXPECTED HOURS OF WORK.

This is a full-time position.  The candidate must be able to work on weekdays, weekends, holidays and in the evening as job duties demand.